Papi

/planetpapi

About planetpapi

Usability practitioner, works at State of Texas.

What’s wrong with this menu board?

  This is a newly redesigned menu by JimmyJohns sandwich chain store, here in Texas.  I am a regular to this place and when I first saw this menu board I was really confused. When you stand in line to order, this menu board is about 6-7 ft away from you, to help you choose [...]

By | March 16th, 2018|Bad usability, Everyday usability, User Experience|Comments Off on What’s wrong with this menu board?

Do you screw usability if it pays to have a bad design?

Greed wins, even for Amazon. This issue has been discussed elsewhere, but adding it to the blog so the blog is alive. In grocery stores, milk is placed at the back. In big box warehouses like Costco, they keep on moving the merchandise locations. The underlying principle is, the more time you spend in store [...]

By | July 13th, 2017|Bad usability, Everyday usability, Usability, User Experience|Comments Off on Do you screw usability if it pays to have a bad design?

USPS mobile app. Finding a post office near you.

Imagine you are in a new city trying to find out nearest post office. USPS has an app just for that to make  your life easy...or something like that. You are in a new place just to go to a post office. Would you; a). Provide your full address, city and state or zip code b). [...]

By | April 19th, 2016|Everyday usability, Usability, User Experience|Comments Off on USPS mobile app. Finding a post office near you.

Hand dryer design fail

I found this in Bangkok airport rest room. Can you tell what is wrong in the first picture? It's a hand dryer alright. But it certainly has problems. This hand dryer deviates from familiar design format that we all are accustomed with. This one looked like a trash can and placed like a trash can. [...]

By | March 22nd, 2016|Bad usability, Everyday usability, Usability, User Experience|Comments Off on Hand dryer design fail

Nissan App information overload

I drive Nissan LEAF. For everything on the planet there is an app. There is one for LEAF too. As far as I remember this app is on it's second iteration. The purpose of the app is to check the status of the charging so you know how many miles you can drive. There are few [...]

By | February 22nd, 2016|Everyday usability, User Experience|Comments Off on Nissan App information overload

Electric vehicle charging issues with nrg EVgo station

If you drive an electric car and charge at different stations then you may be familiar with this issue. nrgEVgo stations recently appeared in Walmart stores. Customers can charge for free while spending their money inside. Good for both parties. As usual there are usability problems here too. If you notice, the charging handles are [...]

By | February 17th, 2016|Bad usability, Everyday usability, Usability, User Experience|Comments Off on Electric vehicle charging issues with nrg EVgo station

New credit cards: Swipe or Insert?

Many of you have the new type of credit cards that have a micro chip embedded in it. It's a good way to secure your credit card from fraudulent users. Just another security layer to make your life easy. The problem here is the experience at the checkout counter. You are so used to "swipe" your [...]

By | February 8th, 2016|Bad usability, Everyday usability, Usability, User Experience|2 Comments

Enter the dragon

I noticed this door at a local target store here in Austin, Tx. If you notice the signs says Enter Only and Do not  Enter at the same time.  Confused? Apparently no one complained and business goes as usual. That prompted me to go check on other stores around and they don't look anything like [...]

By | June 26th, 2015|Bad usability, Everyday usability, Usability, User Experience|Comments Off on Enter the dragon

Flexibility vs. Usability

This is not a photoshoped product. It's real. I guess the vendor made it to show off their manufacturing capabilities. However it illustrates one point for usability pros. Flexibility vs. usability. The more flexible the app or product is, the less usable. Do users really use all those functions/tools? Is it necessary to overwhelm the [...]

By | June 11th, 2015|Bad usability, Everyday usability, User Experience|Comments Off on Flexibility vs. Usability

Don’t Prioritize Efficiency Over Expectations

Features meant to increase user efficiency by reducing steps can end up hurting users if they do not conform to existing mental models and expectations based on past experiences. The reduction in the number of steps does not translate in a reduction of the interaction cost, since users must spend cognitive effort to find a [...]

By | June 8th, 2015|Usability, User Experience|Comments Off on Don’t Prioritize Efficiency Over Expectations